Our call center representatives remain at the ready to assist customers, but those calling in may experience longer than usual wait times. We offer a variety of payment and billing optionsВ designed to make transactions easy and convenient. Customers are encouraged to manage their National Grid accounts online. Regular billing and ability to make paymentsВ вЂ“ Our regular billing process will continue.for a customer move), subject to municipal permitting and work restrictions. Customer-requested serviceВ вЂ“ We will continue to respond as usual to essential customer needs, such as turning on or off gas and electricity services (i.e.We have a comprehensive emergency response plan in place to keep the lights on and the gas flowing for customers. Electricity and gas serviceВ - We do not anticipate any service disruption to our customers at this time.Emergency responseВ вЂ“ As always, our customers should contact us for all gas and electricity-related emergencies, such as outages, downed power lines and gas leaks.вЂњAs conditions continue to evolve, we are taking additional precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus on our customers and the communities where we live and serve.вЂќ вЂњEnsuring the health and safety of our customers and employees remains our top priority,вЂќ said Badar Khan, National GridвЂ™s interim U.S. The companyвЂ™s employees will continue to focus on delivering essential customer services, while temporarily suspending non-essential work that requires access to customersвЂ™ homes or businesses. National Grid has implemented additional steps to protect customers and employees during the COVID-19 pandemic while continuing to ensure the safe, reliable delivery of electricity and natural gas across its Massachusetts, New York and Rhode Island service areas.

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